60 SixtyDesk
For London loft conversion & extension firms

Every enquiry answered in 60 seconds.

Qualified site visits worth the drive, booked into your diary within 60 minutes.

Get my free lead-leak audit → See what slow replies cost you
60DAYS
Our guarantee: 10 qualified site visits in your first 60 days, or every penny of your monthly fee back.

Not keen on AI? Real UK setters, your call. · Flat monthly fee · Month to month · Live in 7 days

Homeowners on their sofa in the evening, smiling at a reply on their phone
21:41 · Survey booked ✓
100×

Call within 5 minutes and you're 100 times more likely to reach them than if you wait 30.

Interest drops off a cliff in the first half hour. By the time most firms call back, often the next morning, the homeowner has stopped picking up or has already booked someone else.

Source: MIT / InsideSales lead response study (US, 2007).
The race for every enquiry
21:40
Enquiry lands
The homeowner fills in your form, and two others.
21:41
SixtyDesk replies
WhatsApp sent, questions asked, photos coming in. You are first.
21:44
A competitor replies
If you are not first, someone else is. They book the Saturday survey.
22:10
30 minutes gone
You are now 100 times less likely to even reach them.
10:15 next day
You call back
"Thanks, we've already got someone coming."
The first firm to reply tends to get the visit. SixtyDesk makes sure that's you.
The problem

You're not short of leads. You're leaking them.

You're on site all day. Your office checks the inbox when it can. By the time someone calls back, the homeowner has a survey booked with whoever answered first. One lost dormer is £50k–£80k of revenue walking out of the door — and you never even find out it happened.

41%
of UK adults say they've been ghosted by a tradesperson. Homeowners expect to be ignored. Be the firm that isn't.
HomeServe survey
A builder in hi-vis on a loft conversion site, checking his phone
Lead-leak calculator

What are slow replies costing you?

Be honest, and be conservative. Move the sliders to your numbers.

Jobs you could win back each year
4.9
Revenue that's going to faster competitors each year
£291,600

One extra loft a year covers SixtyDesk many times over. These are your numbers, not ours.

Stop the leak →
How it works

From enquiry to booked survey while the homeowner is still on their phone.

A homeowner messaging on their phone at the kitchen counter beside house floor plans
01

Instant reply

Under 60 seconds, 24/7

Every website form, ad lead and enquiry email gets a personal WhatsApp or text in under 60 seconds, in your firm's name.

02

Qualify hard

Property type, loft type, budget, timeline, planning status. Tyre-kickers get a polite answer. Real projects move on.

03

Remote photo survey

We guide them to send loft-hatch, roof and street photos and pull the title plan — so you arrive knowing the job.

04

Booked in your diary

The visit lands in your calendar with a one-page brief and photos. Reminders go out so they're actually home.

And nobody goes quiet. Every lead that doesn't book straight away gets 14 days of polite, human-sounding follow-up. That's where most firms give up, and where most of the money is.

No more wasted surveys

Every visit is worth the drive.

A survey costs you half a day, fuel and parking. Too many end with "we were just getting ideas" or "oh, we didn't think it'd cost that much". SixtyDesk asks the awkward questions and gets the photos first, so you only drive to homes where there's a real job.

A qualified site visit means the homeowner has confirmed the property, a realistic budget and when they want to start, sent photos, and booked a time in your diary.

Screened out before you get in the van
Just browsing
Curious, no timeline, no plans to start this year.
Budget miles off
Expecting a dormer for a fraction of what it costs.
Loft that will not work
Head height, roof structure or access checked from photos first.
Not their property to change
Tenants, or flats without freeholder consent.
Outside your area
Postcodes you do not cover, politely turned away.
Planning surprises
Conservation areas and listed buildings flagged before you go.
And when you do go, you arrive with a one-page brief: photos of the loft hatch, roof and street, the title plan, budget and timeline.
Worried about AI talking to your customers?

Good. So were we. That's why there's a human version.

A £60k loft is a big decision, and some homeowners want a person on the phone. You choose how much AI touches your leads, from none of the conversation to all of the busywork.

A setter with a headset on a call, taking notes
AI Desk

AI replies. Humans check.

AI answers in seconds and books the visit. A person on our team reviews every booking before it reaches your diary.

Hybrid

AI is fast. A human closes.

AI sends the first reply in 60 seconds so you're first. Then a trained UK setter phones every serious lead within 5 minutes and books the survey.

Concierge

All human. All yours.

A dedicated setter who knows your firm, your prices and your jobs, answering in your company's name. AI only does the admin behind the scenes.

UK-based setters trained on lofts and extensions
A human steps in whenever a homeowner asks
You can read or take over any conversation
Switch tiers any month
The offer

A full-time sales desk for less than one survey a week.

Here's everything you get — and what it would cost to do it yourself.

24/7 sixty-second reply desk
Every enquiry answered on WhatsApp or text, evenings and weekends included.
Full-time coordinator: £2,500/mo
Qualification script built from your best jobs
We ask what you would ask, so only real projects reach your diary.
Included
Remote photo survey pack
Loft hatch, roof, street photos and title plan before you visit.
Saves 1–2 wasted visits/mo
Diary booking with reminders
Straight into your calendar, with confirmations so they are home.
Included
14-day follow-up on every quiet lead
Polite nudges until they book or say no. No lead left hanging.
Included
Weekly lead-leak report
Every enquiry, reply time, outcome and booked visit, in one page.
Included
Bonus: free mystery-shop audit
How fast you really reply versus three local competitors.
£500 value
Cost to do it in-house
£3,000+/month
AI Desk
AI replies, qualifies, collects photos and books. Humans check every booking.
£315/month
Up to 40 enquiries a month
Get my free audit
Most firms pick this
Hybrid
AI replies in 60 seconds, then a trained UK setter calls the hot ones within 5 minutes.
£715/month
Up to 60 enquiries a month
Get my free audit
Concierge
A dedicated setter on your account, plus phone answering in your firm's name.
£1,195/month
Unlimited enquiries
Get my free audit

One-off £395 setup on every plan: scripts written around your jobs, calendar and lead sources connected, live in 7 days. No per-lead or per-visit charges.

60
DAY
GUARANTEE

10 qualified site visits in 60 days, or every penny of your monthly fee back.

Send us at least 30 genuine enquiries in your first 60 days. If we don't turn them into 10 qualified, booked visits, you get your monthly fee back and we keep working free until we do.

Questions builders ask us

Will homeowners know they are talking to AI?

On AI Desk, replies come from your firm name and read like a sharp office manager. If you would rather every conversation is human, pick Hybrid or Concierge: AI replies instantly, then a trained UK setter takes over.

Are there any per-lead or per-visit fees?

No. You pay a one-off £395 setup and a flat monthly fee. Book 5 visits or 50, the price is the same.

Do I need to change my website or CRM?

No. We connect to your website forms, ad leads and enquiry inbox, and book straight into your Google or Outlook calendar. Setup takes about a week.

What about GDPR and cold calling rules?

We only contact people who have asked you to. Messages go WhatsApp and text first with clear consent, and we never run automated cold calls.

Is there a contract?

Month to month after a one-off £395 setup. If we are not booking you visits, leave.

We already reply quickly. Do we need this?

Maybe not. Take the free audit: we will time your replies against three local competitors. If you are already the fastest in your area, we will tell you.

A finished dormer loft room with views over London rooftops
Every one of these starts with an enquiry.

Get your free lead-leak audit.

We'll enquire with your firm like a real homeowner would, time every reply and follow-up, and send you a short report comparing you with three local competitors. Free, and no obligation. Most firms are surprised.

Your reply time against 3 local competitors
Where your leads go quiet, and why
A number: what it's costing you each year

We'll reply within 60 seconds. Obviously.

Get my free lead audit →